1. Withdraw a platform inquiry
You may ask us to stop handling a referral inquiry through Privacy & Legal Requests. Include only the information needed to identify it. If a provider is already involved, contact that provider as well. Withdrawing an inquiry does not cancel an independently contracted flight, remove every legally retained record or reverse a payment.
2. Before making a travel commitment
Confirm the legal identity of the broker and air carrier, the full price and currency, applicable taxes and fees, payment beneficiary, deposit requirements, cancellation deadlines and terms governing substitutions, delays, empty legs and disruptions. Verify changed wire instructions using a previously trusted channel. Do not send payment-card details or bank credentials through planning or advisor fields.
3. Separate provider agreements
Roth Advisory Group LLC is a lead-generation business, not the seller of the charter. Checkout links open the independent provider’s website; InstaJets does not collect charter payments, draw down funds or automatically confirm a booking through its checkout flow. Payments, deposits, jet cards, flight funds, surcharges and coverage offered by a provider require its separate agreement. Historical account displays are not proof that a payment was processed or a booking accepted. Verify the provider’s destination domain and instructions before paying.
4. Cancellation and refunds
There is no universal 72-hour, 24-hour or other cancellation/refund schedule imposed by InstaJets. Terms differ by provider, aircraft, itinerary and contract, subject to mandatory law. Request the actual written terms before committing. Ask the provider that received payment for any refund, credit, dispute or cancellation confirmation; we cannot promise a refund or waive its contractual fees. This notice does not override statutory consumer remedies or any separate signed agreement.
5. Help routing a concern
You may use Privacy & Legal Requests to raise a concern about this platform or an introduction. For urgent travel changes or a contracted flight, contact the provider directly. The request form is not monitored as an operational or emergency dispatch channel.